Return & Exchange Policy

At Greenlabel, customer satisfaction is our top priority. We care about your satisfaction with our products and aim to make the return and exchange process as smooth as possible.

🕒 Return Period

You may request a return within 7 days of receiving your order. Unfortunately, requests made after this period cannot be accepted.

📦 Product Conditions

Products eligible for return or exchange must be:

• In their original packaging
• Unused
• Undamaged
• With the security seal unopened

Products that do not meet these conditions cannot be returned or exchanged due to hygiene and safety reasons and will be sent back to the customer.

🚚 Shipping and Charges

Once your return or exchange request is approved, you will be asked to send the product via our contracted shipping company using the provided instructions.
If the product you received is incorrect, damaged, or incomplete, all shipping costs will be covered by us. However, for returns based on personal preference, shipping costs must be paid by the customer.

💳 Refunds

After your return is approved, the refund will be issued within 3–10 business days, depending on your payment method. Please note that bank processing times are beyond our control.

📞 Contact

If you have any questions about the return or exchange process, please feel free to reach out to us:

📱 WhatsApp / Phone: +90 536 451 11 78
📧 Email: info@greenlabel.com.tr

At Greenlabel, we are here to make your shopping experience as enjoyable and secure as possible.